Smartphone Apps Ex from page 39

 5. Listen and repeat the words in colour in A. Then match A to B to form sentences.

• How many followers b) have you got on twitter?
• I get breaking news all day, f) so I don't watch the news on TV.
• To set up a packet data box connection, a) select Mobile Networks.
• Leave a voice message e) and I'll listen to it later.
• I prefer having a face-to-face c) conversation on Skype.
• It's easy to keep in touch with poeople d) when you've got these apps.

6. Listen and repeat the words in colour. Then copy and complete the sentences.

• You don't have to pay for this app - it's free.
• Is the number of characters in an SMS limited?
• If you are paying low rates, it means you are getting a cheap deal.
• Your home telephone is called a landline.
• A recipient is someone who received something.
• I was born in England, so French is a foreign language to me.
• To change the clock display on your phone, go into settings.

7. Listen and repeat the words in colour. The words in colour are in the wrong sentences. Write the sentences correctly in your notebook.

• Can you translate this word into English, please?
• An error message will appear if you make a mistake.
• Does this app allow us to create groups for messaging?
• My friends and I use Instagram to share our photos.
• If the message contains more than 140 characters, you can't tweet it.
• This app helped me navigate through the city.
• Tap this and it opens the wireless and network settings.
• After you install the app, activate it with your password.

8. Which sentences are logical? Correct the illogical sentences in your notebook.

• When you meet someone face-to-face, you see them.
• You can read listen a voice message in your phone.
• You can translate a text from one language to another.
• You usually use a landline phone outside inside a building.
• You navigate in order to reach a destination.
• If you are allowed to do something, you mustn't must do it.

Vocabulary Builder, Unit 9, Page 125

  Smartphone Features

1. Battery life - durada de la bateria
2. Budget model - model bàsic
3. Hild-safe - segur per a nens
4. Device - dispositiu
5. Dust-resistant - resistent al pols
6. Feature - característica
7. Good value - ben valorat
8. GPS monitoring system - sistema de monitorització GPS
9. High-quality - alta qualitat
10. Lens - lent
11. Mapping software - programari de mapes
12. Office apps - aplicacions d'oficina
13. Protective case - funda de protecció
14. Remotely - remotament
15. Shatterproof - Prova de cops
16. Speakerphone - altaveu
17. Water-resistant - resistent a l'aigua
18. Zoom control - control de zoom

Smartphone Apps

1. Activate - activar
2. Allow - permetre
3. Appear - apareixer
4. Breaking news - noticies d'ùltima hora
5. Characters - caràcters
6. Face-to-face - cara a cara
7. Followers - seguidors
8. Foreign language - llenguatge estranger
9. Free - gratuit
10. Keep in touch - mantenir el contacte
11. Landline - telèfon fix
12. Low rates - tarifes baixes
13. Navigate - navegar
14. Packet data - paquet de dades
15. Recipient - destinatari
16. Settings - parametres
17. Share - compartir
18. Tap - tocar
19. Translate - traduir
20. Tweet - tuit
21. Voice message - missatge de veu

Extra!

1. Airplane mode - mode avió
2. Android - sistema operatiu Android
3. Charger - carregador
4. Contacts - contactes
5. Display - pantalla
6. iOS - sistema operatiu iPhone
7. Lock code - codi de bloqueig
8. Memory expansion - expansió de memòria
9. Reception - recepció
10. Ringtone - to de trucada
11. Selfie mode - mode selfie
12. SIM card - tarjeta SIM
13. Speed dial - marcatge ràpid
14. Swipe - llisca
15. Voice dialing - trucada de veu
16. WiFi hotspot - punt d'accés WiFi

Ex2 Rescheduling A Meeting

 Rescheduling Meeting

A: Hello! Is that Mrs Brody? This is Mark Brown, Geraldine Marsden's administrative assistant at Compusafe.

B: b. Hello, Mark. What can I do for you?

A: Well, unfortunately Mrs Marsden is ill, so she won't be at work for three days.

B: a. Oh, I'm sorry to hear that.

A: The problem is, she won't be able to make it to the meeting you arranged for tomorrow. Can we reschedule it?

B: b. Certainly. Let's look at the calendar.

A: What date is convenient for you? How about Tuesday, 5th January?

B: a. I won't be available on that day. I'll be busy with staff training.

A: I see. Mrs Marsden will also be free on Wednesday, 6th January. Would that suit you?

B: b. I've got a staff meeting in the afternoon, but I'm free in the morning.

A: Great! Will 11 o'clock in the morning be OK?

B: a. Yes, I'll write it in my diary.

Traducció

A: Hola! Ets Mrs Brody? Soc el Mark Bronw, el assistent administratiu de Gerladine Marden de Compusafe.

B: Hola, Mark. Que puc fer per tu? 

A: Be, desafortunadament Mrs Marsden esta malalta, així que no estarà a la feina en tres dies.

B: Oh, ho sento per sentir aixó. 

A: El problema es, que ella no podrà anar a la reunió que tu vas organitzar per demà. Ho podem reorganitzar?  

B: Si. Anem a mirar el calendari.

A: Quin dia et va be? Que tal el dimarts, 5 de gener. 

B: Jo no estic disponible aquell dia. Estare ocupada amb el entrenament de staff.

A: Ja vec. La senyora Marsden també estarà lliure el dimecres 6 de gener. Te aniria be? 

B: Tinc una reunio de personal per la tarda, pero estic lliure per el mati.

A: Bé! A les 11 en punt del mati està be? 

B: Si, ho escriure en el meu diari.

Working With Vocabulary

 5. Match A to B to from phrases. Then listen and repeat.

1. Tied up

2. Hold a meeting

3. Give a presentation.

4. Make place.

5. Check your calendar.

6. Take arrangament.

6. Listen and repeat the words in colour. Then choose the correct response.

1. a

2.  b

3. a

4. a

5. a

6. b

7. b

8. b

7. Listen a repeat the words in colour. Then copy and complete the sentences.

1. Video Conference

2. Sharp 

3. Light Refreshmetns

4. Equipment

5. Pack

6. Break

8. Copy and complete the sentence. Use the words in bold to help you.

1. Time

2.Busy 

3. Later

4. Coffee, tea and chips

5. Free

6. Stop 

Vocabulary

 Vocabulary 

Scheduling Meeting: Programació de la reunió

 ARRANGING A MEETING

Attend the meeting: Assistiu a la reunió

Break: Descans

Busy: Ocupat

Check the calendar: Consulta el calendari

Confirm: Confirmar

Convenient: Convenient o oprtú

Free: Lliure

Give a presentation: Fes una presentació

Hold a meeting: Fer una reunió

Light refreshments: Pica pica

Make arrangements: Arreglar

Pack:  Paquet

Participants: Participants

Previous commitment: Compromís previ

Schedule: Programar

Sharp: Super puntual

Take place: Tenir lloc

Tied up: Lligat

Video conference: Videoconferència

RESCHEDULING

Alternative date: Data alternativa

Appoinment: Cita

Arrange: Organitzar

Cancel: Cancel · lar

Feel ill: Trobar-se malament

Get lost: Perdre's

Got the dates mixed up: S'han barrejat les dates

Held up in a traffic jam: Retingut en un embús de trànsit

Leave... urgently: Marxa... urgent

Participate: Participa

Postpone:  Posponer

Reorganise: Reorganizar

Reschedule:  Reprogramar

Running late: Faig tard

Suit: Tratge

Switch: Cambiar per

TIME

Half past: Dos quarts

o'clock: En punt

Quarter past: Quart de

Quarter to: Tres quarts de

Ten past: les deu passades

Twenty to: Vint a

EXTRA!

Absent: Absent

Adjourn: Suspensió

Boadroom: Sala de juntes

Chairperson: President

Conference call: Trucada de conferència

Delay: Retard

Instead: En canvi

Make it: Fes-ho

Minutes: Minuts

Punctual: Puntual

Verify: Verificar

Vote: Vota

Wrap up: Embolicar

DIALOGE

DIALOGUE

7 From page 31

Ionut: Thank you for calling Magics Electrics. This is Ionut, how may I help you today?

Mark: Hi Ionut, this is Mark with customer number ME357. I'm calling to report a problem with a recent purchase.

Ionut: Absolutely, Mark. Can I get the invoice number for the purchase you'd like to discuss?

Mark: The invoice number is 007865. It's for an Intel Pentium processor.

Ionut: Thanks, Mark. I've pulled up your invoice here. I see the processor is under warranty until one year after the delivery date. Can you tell me more about the problem you're experiencing?

Mark: Absolutely. We just received the processor yesterday, but unfortunately, the cooling system doesn't seem to be working.

Ionut: I understand. A functioning cooling system is crucial for your processor. Is the processor overheating or displaying any error messages?

Mark: It's definitely getting hot. I haven't tried running any programs yet because I don't want to damage it.

Ionut: That's a wise precaution, Mark. Since the processor is under warranty, we can definitely help you resolve this issue. Do you have the original packaging for the processor?

Mark: Yes, I do.

Ionut: Great. We can arrange for a replacement processor to be sent out to you right away. The return shipping for the faulty unit will also be covered.

Mark: Perfect, that sounds great. How long will it take for the replacement to arrive?

Ionut: Typically, replacements arrive within 2-3 business days. I can provide you with a tracking number once the new processor is shipped.

Mark: Excellent. Thank you so much for your help, Ionut.

Ionut: You're welcome, Mark. Is there anything else I can assist you with today?

Mark: No, that's all for now. Thank you again!

Ionut: You're welcome. Have a great day, Mark!

7 From page 31

Name of company: Magics Electrics

Customer Number: ME357

Name of Contact Person: Mark

Invoice Number: 007865

Product: Intel Pentium processor

Product Under Warranty: Yes, under warranty until one year after the delivery date.

Customer's Complaint: The processor, received yesterday, has a defective cooling system that is not working. The processor is overheating.

Vocabulary Unit 7

   Vocabulary Builder

DEPARTMENTS

accounts department: departament de comptes

customer relations department: departament d'atenció al client

human resources department: departament de recursos humans

IT maintenance department: departament de manteniment informàtic

sales and marketing department: departament de ventes i màrqueting

CUSTOMER SERVICE

charge: càrrega, cobrament

complaint: queixa

customer number: número de client, identificador

damaged: danyat

discuss it: parlar-ho, debatir-ho

enquiry: petició

get back to you: tornar a tu

hold the line: esperar, no penjar

opening times: horaris d'obertura

overcharge: cobrar de més

quote: pressupost

satisfied: satisfet

shipping date: data d'enviament

COMPLAINTS

assist: ajudar

at our expense: a costa nostra

check my records: revisar el historial

compensation: compensació

credited to our account: acreditat al nostre compte

defect: defecte

doesn't fit: no encaixa

error: error

faulty part: part defectuosa

losing business: perdent clientela

lost in the post: extraviat a l'enviament

make a claim: fer una reclamació

making a noise: fent soroll

missing a part: falta una part

refund: reemborsament

refuse: refusar

return: retornar 

suggest: suggerència

the wrong item: objecte erroni

under warranty: en garantia

EXTRA!!

broken: trencat

customer satifaction: satisfacció del client

disappointed: decebut, enfurismat

displeased: disconforme

dissatisfaction: insatisfet

feedback: opinió, ressenya

file a lawsuit: arxivar una queixa, (o denúncia)

financial director: director de finances

inappropriate: inapropiat

lose business: perdre clientela

managing director: director executiu

research and development department: departament d'investigació i desenvolupament

treatment: tractament, forma de tractar