DIALOGE

DIALOGUE

7 From page 31

Ionut: Thank you for calling Magics Electrics. This is Ionut, how may I help you today?

Mark: Hi Ionut, this is Mark with customer number ME357. I'm calling to report a problem with a recent purchase.

Ionut: Absolutely, Mark. Can I get the invoice number for the purchase you'd like to discuss?

Mark: The invoice number is 007865. It's for an Intel Pentium processor.

Ionut: Thanks, Mark. I've pulled up your invoice here. I see the processor is under warranty until one year after the delivery date. Can you tell me more about the problem you're experiencing?

Mark: Absolutely. We just received the processor yesterday, but unfortunately, the cooling system doesn't seem to be working.

Ionut: I understand. A functioning cooling system is crucial for your processor. Is the processor overheating or displaying any error messages?

Mark: It's definitely getting hot. I haven't tried running any programs yet because I don't want to damage it.

Ionut: That's a wise precaution, Mark. Since the processor is under warranty, we can definitely help you resolve this issue. Do you have the original packaging for the processor?

Mark: Yes, I do.

Ionut: Great. We can arrange for a replacement processor to be sent out to you right away. The return shipping for the faulty unit will also be covered.

Mark: Perfect, that sounds great. How long will it take for the replacement to arrive?

Ionut: Typically, replacements arrive within 2-3 business days. I can provide you with a tracking number once the new processor is shipped.

Mark: Excellent. Thank you so much for your help, Ionut.

Ionut: You're welcome, Mark. Is there anything else I can assist you with today?

Mark: No, that's all for now. Thank you again!

Ionut: You're welcome. Have a great day, Mark!

7 From page 31

Name of company: Magics Electrics

Customer Number: ME357

Name of Contact Person: Mark

Invoice Number: 007865

Product: Intel Pentium processor

Product Under Warranty: Yes, under warranty until one year after the delivery date.

Customer's Complaint: The processor, received yesterday, has a defective cooling system that is not working. The processor is overheating.