Working With Vocabulary

 5. Match A to B to from phrases. Then listen and repeat.

1. Tied up

2. Hold a meeting

3. Give a presentation.

4. Make place.

5. Check your calendar.

6. Take arrangament.

6. Listen and repeat the words in colour. Then choose the correct response.

1. a

2.  b

3. a

4. a

5. a

6. b

7. b

8. b

7. Listen a repeat the words in colour. Then copy and complete the sentences.

1. Video Conference

2. Sharp 

3. Light Refreshmetns

4. Equipment

5. Pack

6. Break

8. Copy and complete the sentence. Use the words in bold to help you.

1. Time

2.Busy 

3. Later

4. Coffee, tea and chips

5. Free

6. Stop 

Vocabulary

 Vocabulary 

Scheduling Meeting: Programació de la reunió

 ARRANGING A MEETING

Attend the meeting: Assistiu a la reunió

Break: Descans

Busy: Ocupat

Check the calendar: Consulta el calendari

Confirm: Confirmar

Convenient: Convenient o oprtú

Free: Lliure

Give a presentation: Fes una presentació

Hold a meeting: Fer una reunió

Light refreshments: Pica pica

Make arrangements: Arreglar

Pack:  Paquet

Participants: Participants

Previous commitment: Compromís previ

Schedule: Programar

Sharp: Super puntual

Take place: Tenir lloc

Tied up: Lligat

Video conference: Videoconferència

RESCHEDULING

Alternative date: Data alternativa

Appoinment: Cita

Arrange: Organitzar

Cancel: Cancel · lar

Feel ill: Trobar-se malament

Get lost: Perdre's

Got the dates mixed up: S'han barrejat les dates

Held up in a traffic jam: Retingut en un embús de trànsit

Leave... urgently: Marxa... urgent

Participate: Participa

Postpone:  Posponer

Reorganise: Reorganizar

Reschedule:  Reprogramar

Running late: Faig tard

Suit: Tratge

Switch: Cambiar per

TIME

Half past: Dos quarts

o'clock: En punt

Quarter past: Quart de

Quarter to: Tres quarts de

Ten past: les deu passades

Twenty to: Vint a

EXTRA!

Absent: Absent

Adjourn: Suspensió

Boadroom: Sala de juntes

Chairperson: President

Conference call: Trucada de conferència

Delay: Retard

Instead: En canvi

Make it: Fes-ho

Minutes: Minuts

Punctual: Puntual

Verify: Verificar

Vote: Vota

Wrap up: Embolicar

DIALOGE

DIALOGUE

7 From page 31

Ionut: Thank you for calling Magics Electrics. This is Ionut, how may I help you today?

Mark: Hi Ionut, this is Mark with customer number ME357. I'm calling to report a problem with a recent purchase.

Ionut: Absolutely, Mark. Can I get the invoice number for the purchase you'd like to discuss?

Mark: The invoice number is 007865. It's for an Intel Pentium processor.

Ionut: Thanks, Mark. I've pulled up your invoice here. I see the processor is under warranty until one year after the delivery date. Can you tell me more about the problem you're experiencing?

Mark: Absolutely. We just received the processor yesterday, but unfortunately, the cooling system doesn't seem to be working.

Ionut: I understand. A functioning cooling system is crucial for your processor. Is the processor overheating or displaying any error messages?

Mark: It's definitely getting hot. I haven't tried running any programs yet because I don't want to damage it.

Ionut: That's a wise precaution, Mark. Since the processor is under warranty, we can definitely help you resolve this issue. Do you have the original packaging for the processor?

Mark: Yes, I do.

Ionut: Great. We can arrange for a replacement processor to be sent out to you right away. The return shipping for the faulty unit will also be covered.

Mark: Perfect, that sounds great. How long will it take for the replacement to arrive?

Ionut: Typically, replacements arrive within 2-3 business days. I can provide you with a tracking number once the new processor is shipped.

Mark: Excellent. Thank you so much for your help, Ionut.

Ionut: You're welcome, Mark. Is there anything else I can assist you with today?

Mark: No, that's all for now. Thank you again!

Ionut: You're welcome. Have a great day, Mark!

7 From page 31

Name of company: Magics Electrics

Customer Number: ME357

Name of Contact Person: Mark

Invoice Number: 007865

Product: Intel Pentium processor

Product Under Warranty: Yes, under warranty until one year after the delivery date.

Customer's Complaint: The processor, received yesterday, has a defective cooling system that is not working. The processor is overheating.

Vocabulary Unit 7

   Vocabulary Builder

DEPARTMENTS

accounts department: departament de comptes

customer relations department: departament d'atenció al client

human resources department: departament de recursos humans

IT maintenance department: departament de manteniment informàtic

sales and marketing department: departament de ventes i màrqueting

CUSTOMER SERVICE

charge: càrrega, cobrament

complaint: queixa

customer number: número de client, identificador

damaged: danyat

discuss it: parlar-ho, debatir-ho

enquiry: petició

get back to you: tornar a tu

hold the line: esperar, no penjar

opening times: horaris d'obertura

overcharge: cobrar de més

quote: pressupost

satisfied: satisfet

shipping date: data d'enviament

COMPLAINTS

assist: ajudar

at our expense: a costa nostra

check my records: revisar el historial

compensation: compensació

credited to our account: acreditat al nostre compte

defect: defecte

doesn't fit: no encaixa

error: error

faulty part: part defectuosa

losing business: perdent clientela

lost in the post: extraviat a l'enviament

make a claim: fer una reclamació

making a noise: fent soroll

missing a part: falta una part

refund: reemborsament

refuse: refusar

return: retornar 

suggest: suggerència

the wrong item: objecte erroni

under warranty: en garantia

EXTRA!!

broken: trencat

customer satifaction: satisfacció del client

disappointed: decebut, enfurismat

displeased: disconforme

dissatisfaction: insatisfet

feedback: opinió, ressenya

file a lawsuit: arxivar una queixa, (o denúncia)

financial director: director de finances

inappropriate: inapropiat

lose business: perdre clientela

managing director: director executiu

research and development department: departament d'investigació i desenvolupament

treatment: tractament, forma de tractar